DELIVERY OPTIONS
SHIPPING OPTIONS
STANDARD
£4.95 – 2-3 working days – Sent via Royal Mail tracked 48
SPECIAL
£11.95 – next working day delivery – Sent via Royal Mail Special Delivery (order should be placed before 3pm for next day delivery)
*PLEASE CONTACT US FOR WORLDWIDE SHIPPING OPTIONS – THESE ARE ARRANGED VIA OUR STORE
CLICK & COLLECT
We offer a click & collect service from either of our stores. You can select which store you would like to collect from during checkout. Please allow up to 48 hours for your item to be available as we may have to transfer items between our stores. You will be notified via text message when your order is ready for collection.
ONLINE RETURNS POLICY
We accept online returns only. Returns will only be accepted if received within 7 days of receipt of delivery. Returns must be notified via email. You can contact us here. Please quote the order number and reason for return in the email.
Return postage is covered by yourself. We advise using a fully tracked method of delivery as missing returns will not be refunded.
Once we have received the item your refund will be processed within 48 hours to the original method of payment.
HOW TO RETURN YOUR ITEM
1 | 2 | 3 |
| Please send us an email as soon as possible to advise us of your return – don’t forget to include your order number. | Pack & ship your item(s) to the below address: Elite Dress Agency, Market St, Altrincham WA14 1QE using a tracked postal service. | Once we have received and checked the item(s) we will issue a full refund within 48 hours back to the payment method. |
IN-STORE RETURNS POLICY
We do not accept returns for in-store purchases. Please ensure you are happy with your purchase before leaving the store.